Legal
StayWithVantage & Elite Handlers
Effective Date: 01/09/2026
Last Updated: 01/09/2026
These Terms of Service ("Terms") govern the use of StayWithVantage services and, where applicable, services provided through Elite Handlers. By requesting, purchasing or using our services, the client agrees to these Terms together with any quotation, service proposal, booking confirmation or written service agreement applicable to the engagement.
Where there is a conflict, the specific written service agreement or quotation will take precedence over these general Terms.
Our services may include:
Specialist Cleaning Services
The Elite Property Care package combines applicable StayWithVantage and Elite Handlers services. The exact services included in a client's package will be stated in the relevant quotation or service agreement.
We will perform the services reasonably described in the applicable quotation, proposal or service agreement. Services outside the agreed scope may incur additional charges. This includes additional:
No additional work is guaranteed to be included simply because it has previously been provided as a goodwill gesture.
Where we provide linen-management services, the client authorises us to apply a small, discreet identification mark, label, tag or other identification method to a limited and appropriate area of linen where reasonably necessary for:
The identification method will be designed to be as small and unobtrusive as reasonably practicable.
Unless otherwise agreed, such identification does not affect the intended use of the linen. The client acknowledges that linen requiring professional laundering may be subject to normal washing, drying, ironing and handling processes and that ordinary wear, colour changes, fading, shrinkage, fabric weakening or deterioration may occur depending on the material, age, previous condition and manufacturer's instructions.
We will not intentionally damage or materially alter linen.
We are not responsible for damage that:
Where reasonably practicable, we may identify obvious concerns before processing.
We will take reasonable steps to identify and return client linen correctly. However, linen may pass through multiple handling, sorting and washing stages. Clients are responsible for ensuring that linen supplied to us is appropriately identifiable or is enrolled in our identification system where required. Where linen is mixed with third-party linen or supplied without adequate identification, we cannot guarantee individual-item attribution.
The client must provide us with reasonable access to the property at the agreed time. This may include:
The client remains responsible for ensuring that access information supplied to us is accurate and current. We are not responsible for delays caused by inability to access the property where access was the client's responsibility.
The client must provide a safe working environment. We may refuse, suspend or modify a service where conditions create a serious health, safety, security or legal risk. This may include:
Additional charges may apply where specialist treatment or additional attendance is required.
Clients and guests should secure cash, jewellery, electronics, documents, medication and other valuables before service begins. We are not responsible for loss or damage to valuables left unsecured at the property except to the extent liability cannot lawfully be excluded. Our personnel are not authorised to remove, retain or use client property except where necessary to perform the agreed service.
Where reasonably necessary for service delivery, quality control, reporting, damage documentation, maintenance reporting or dispute resolution, we may take photographs or other records of the property or service area. Such records will be handled in accordance with our Privacy Policy and applicable data-protection law. We will avoid photographing people where this is unnecessary.
We will use reasonable care and skill in delivering the agreed services. However, cleaning and property-care outcomes may depend on:
We do not guarantee that every stain, odour, mark or defect can be removed.
The client must:
StayWithVantage may enable or facilitate access to third-party guest services such as:
Unless expressly stated otherwise, third-party services are supplied by independent providers. StayWithVantage may facilitate the connection, communication, request or coordination but does not automatically become the provider of every third-party service. Third-party pricing, availability, quality and performance may be outside our control.
Prices are stated in the applicable quotation, proposal, booking confirmation or service agreement. Unless otherwise agreed:
Cancellation and rescheduling terms may be specified in the client's service agreement or quotation. Where a cancellation occurs after staff, equipment or materials have been committed, reasonable cancellation or mobilisation charges may apply.
Clients should notify us promptly if they believe a service has not been delivered according to the agreed scope. Where appropriate, we may inspect the relevant area and provide a reasonable opportunity to correct an identified service issue. This does not create an obligation to provide unlimited repeat services or work outside the agreed scope.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Subject to that, we will not be liable for indirect, consequential or special losses, loss of business, loss of anticipated revenue, loss of opportunity, loss of reputation or similar indirect losses arising from the services, except where such exclusion is prohibited by law.
For business clients, our total liability arising from a particular service engagement should, where legally permissible, be limited to an agreed amount stated in the applicable service agreement.
Recommended commercial position: use a specific liability cap in your B2B contracts rather than relying only on these website Terms.
StayWithVantage may provide systems, guest-service opportunities and tools intended to help properties improve guest experience and create additional revenue opportunities. However, we do not guarantee any particular level of revenue, bookings, occupancy, guest spending or financial performance. Actual results depend on the property, pricing, demand, guest behaviour, service availability and other factors outside our control. This clause is particularly important given StayWithVantage's revenue-optimisation proposition.
We will not be responsible for delay or failure caused by circumstances reasonably outside our control, including:
All StayWithVantage branding, website content, software concepts, designs, workflows, documentation, graphics, systems and other intellectual property owned or licensed by us remain our property unless expressly agreed otherwise. Clients receive only the rights necessary to use the services during the applicable engagement. Clients must not copy, reproduce, reverse engineer, resell or commercially exploit our proprietary materials without written permission.
Each party should keep confidential information received from the other party confidential and use it only for the purposes of the relationship, subject to information that is already public, independently developed or required to be disclosed by law.
Clients must not directly employ, solicit or engage our personnel outside the agreed service arrangement without our written consent. Where appropriate, a separate non-solicitation or staff-poaching provision should be included in the commercial service agreement.
We may suspend or terminate services where:
Clients may terminate according to the notice provisions of their service agreement.
We may reasonably modify our service processes, technology or operational procedures provided that the essential contracted service is not materially reduced without appropriate notice.
We aim to keep the StayWithVantage website and platform available and functional. However, we do not guarantee uninterrupted availability. Temporary interruptions may occur because of maintenance, technical problems, hosting providers, telecommunications providers, third-party integrations or circumstances outside our control.
These Terms are governed by the laws of Nigeria, subject to any mandatory consumer-protection or other legal rights that cannot lawfully be excluded. Disputes should first be addressed through good-faith discussion before formal proceedings are commenced, where legally appropriate.
